After the Virus: Reassessing and Future-Proofing Your Business From a Customer Experience Perspective
When the coronavirus pandemic eventually subsides and the economy begins to recover, many businesses can expect significant challenges rebuilding relationships with customers whose mindsets, priorities, buying habits and spending powers have been significantly altered during this period of social isolation. Nothing is going back to the way it was. Even when many of the current […]
The CARES Act: Understanding Expectations for Healthcare Providers
When I was a teenager, my grandmother sent me a check for $50. It was a complete — but welcome — surprise. My grandmother told me she wanted to help me out while I was looking for a part-time job. What I learned, however, was that there were indeed some strings attached to her gift. […]
