Tech Modernization

Why Traditional IT Cost Metrics Fail in the AI Era—and What Leaders Should Measure Instead

Organizations continue to evaluate IT spend through a narrow operational lens, focusing on efficiency ratios, cost per ticket, or run rate versus budget. This approach worked when IT primarily delivered infrastructure and back-office services. Disruptive technologies such as AI fundamentally change how value is created, just as the rise of the internet in the 1990s […]

Jason Brucker

Managing Director, CIO Solutions