Guidelines for Serving Limited English Proficiency Consumers Emphasize Expectations and Risks for Financial Institutions
On January 13, 2021, the Consumer Financial Protection Bureau (CFPB) published a Statement Regarding the Provision of Financial Products and Services to Consumers with Limited English Proficiency (LEP). The statement is intended to provide principled guidelines to assist financial institutions when offering or expanding products and services to LEP consumers. The statement expands on observations […]
