Topic
Consumer Products & Services
3 mins to read November 14, 2023
Meeting Digital Retail’s High Customer Expectations Means Being Clear-Eyed About Weaknesses, Capabilities
The big picture: Today’s digital retail consumers have little tolerance for organizations that do not meet high customer service standards for accurate and timely fulfillment of orders. Transparent and real-time communications about order status have become an industry norm, which means that retailers need constant access to real-time data and inventory management tools to keep pace […]
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