CX and the human dynamic
Brands can make experiences more enjoyable by revisiting the human factor in their customer experience equation. By curating experiences that are rooted in purpose and exist to generate positive memories, companies can fully unlock the promise of a successful digital transformation. Rewiring expectations As humans, we journey through life with the help of others — […]
Don’t trawl for customers; consolidate your digital toolset and they will come to you
Brands used to be like large-scale fishermen, throwing out their big nets to seek third-party data and hoping it would bring in their customers. The old digital landscape captured unreliable data, invaded customer privacy and gave customers no choice but to accept their reviled cookies despite the stale taste they left behind. With the retirement […]
ESG: Strategy for Sustainable Businesses
As businesses are increasingly being scrutinized by their employees, stockholders, customers and society at large, leaders are responding by taking visible stances and observable action on racial equity, LGBTQ+ rights and gender pay differences — and now, as news stories develop, on even more issues seemingly daily. In an age where news is immediate and […]
New Protiviti Research — From Automation and Cloud to ESG and Talent Management, CFOs Are Reimagining Their Long-Term Roles
These are dynamic times for CFOs and their finance teams, and they are not likely to change any time soon. As strategic programs for ESG, technology transformation, supply chain transformation, talent management and more continue to expand, executive teams are leaning more heavily on the finance organization to provide the data, analytics and insights they […]
Cyber Supply Chain Risk: What Technology, Media and Telecommunications Companies Can Do Now
Any organization that uses hardware and software, which means every corporation, today is facing an increasing risk to its cyber supply chain — and it is only going to get worse before it gets better. The SolarWinds attack in 2020 highlighted the cyber supply chain vulnerability as it was the first attack that had both […]
Pulse Check on the Planet: Inside The Economist’s Global ESG Rankings With Lyndsey Anderson
VISION by Protiviti, Protiviti’s future-focused content platform, recently launched a deep dive into the future of ESG — the environmental, social and governance mandates and initiatives undertaken by companies worldwide, driven by the investor community, consumers, employees, shareholders and, increasingly, regulators. The ESG movement is seeking to ensure that companies across the globe operate in […]
